Refund Policy
Effective date: 26 October 2026
This policy applies to subscriptions purchased directly from MAVERIX LTD, company number 14778686, trading as MaverixInvest at maverix-invest.com. It supplements our Terms of Use and does not limit mandatory consumer rights.
1. Requesting a refund
Email [email protected] with your account email, order reference, purchase date and reason for the request. Do not include your full card number. We aim to acknowledge requests within two business days and communicate a decision within ten business days after receiving the information needed.
2. First subscription
We offer a 14-day refund window for your first paid subscription, measured from the purchase date. Contact support within that period. This voluntary first-purchase policy does not apply repeatedly to new accounts created by the same customer and does not replace statutory remedies.
3. Consumer cancellation rights
Where UK or other applicable consumer law provides a cooling-off period, your statutory rights apply. If you expressly request that a service starts during that period, a proportionate charge may apply where lawful. Digital content cancellation rights can be lost only where the required express consent, acknowledgement and confirmation have been obtained. We do not treat account registration alone as a waiver.
4. Renewals and cancellation
You may cancel future renewal before the next billing date. Except where required by law or covered by the first-purchase policy, correctly processed renewal payments and unused portions of a billing period are not automatically refundable. Contact support promptly about accidental renewals; we will review the circumstances and usage.
5. Billing errors and unavailable services
Duplicate payments, incorrect charges and paid services that we are unable to supply will be investigated and corrected. Depending on the circumstances, the remedy may be restoration of access, a proportionate refund or a full refund. Any statutory rights concerning services not provided with reasonable care and skill remain unaffected.
6. How refunds are paid
Approved refunds are returned to the original payment method, normally within ten business days of approval. Your bank or payment provider may take additional time. Currency conversion differences are controlled by your payment provider. We do not charge a refund administration fee.
7. Contact
MAVERIX LTD · 70 St. Mary Axe, EC3A 8BE, The City of London, United Kingdom.
Email: [email protected].